Where is my order?
Orders can be tracked on our courier websites. Simply click the ‘track your order’ link in the dispatch email you received, or enter the unique tracking number from this email via the below, to view the current status and location of your order.
Orders delivered via Yodel 24 (Tracking no. beginning with ‘JD or JJD…’) can be tracked at;
Orders delivered via Parcelforce 24 (Tracking no. beginning ‘TG’) can be tracked at;
My tracking number doesn’t appear to be valid when I check it online?
Please note that the tracking reference code does not activate straight away, and can commonly not reflect any parcel updates until later into the evening on the day of dispatch when the courier log the parcel received. Please contact us if something doesn’t seem quite right.
I have not received my tracking information?
We send this information to the email address provided on checkout – please ensure you check this inbox including spam.
Note – Any orders received after 2pm are not dispatched until the following working day, so your order may not yet have been processed.