Schott Packaging

01325 464769
info@schottpackaging.co.uk

Returns

If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item minus shipping costs. (Terms Below)

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Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with a receipt or proof of purchase included. Please outline the reason for return.

Once received and inspected, we will contact you via email to notify you of whether or not the return is accepted or rejected.

If accepted, your refund will be processed same day and a credit will be applied back to your initial payment method within 28 days.
If after 28 days your refund is still not visible on your account, please contact us at info@schottpackaging.co.uk

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, follow the process as above and a replacement order will be dispatched same day if accepted.

Depending on your location, the time it may take for your exchanged product to arrive, may vary.

Shipping

To ship returns, you should mail your product to: Schott Packaging LTD, Unit 30, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom.

Return shipping costs are not covered by Schott Packaging LTD.

If you are shipping a product over £75 in value, you should consider using a trackable shipping service to cover your item in the event that it is not received.