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Returns

If you are not 100% satisfied with your purchase, simply send it back within 30 days in new and unused condition, and we’ll refund the full cost of the item less a 10% restocking fee. (Terms Below)

Refunds

Please let us know if you wish to return your items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with a receipt or proof of purchase included so the item can be identified as yours on arrival with our warehouse. Please outline the reason for return.

Once received and inspected, we will contact you via email to notify you of whether or not the return is accepted or rejected.

If accepted, your refund will be processed same day and a credit will be applied back to your initial payment method within 28 days. If after 28 days your refund is still not visible on your account, please contact us at info@schottpackaging.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange an item, you would be welcome to return your order as above and re-order a different item in the mean time.

If you need a replacement item due to a defect or damage, please contact us via email on info@schottpackaging.co.uk and provide supporting images and details regarding the issue, and a replacement order or refund will be actioned same day if accepted.

Depending on your location, the time it may take for your replacement product to arrive, may vary.

Return Shipping

To ship returns, you should mail your product to: Schott Packaging Returns, Unit 29, Lingfield Point, McMullen Road, Darlington, DL1 1RW, United Kingdom.

Return shipping costs are not covered by Schott Packaging Ltd under any circumstances, and return delivery must be arranged and covered by the buyer.

If goods are refused at the delivery address and ‘returned to sender’, you are no longer present at the address or there are three failed delivery attempts; this is not a valid method of return, and the return fees we incur on the buyers behalf will be reflected in any refund due.

If delivery fails at a delivery address and parcels are returned to sender as a result, the same return surcharges incurred for each consignment will be deducted from any refund due. Orders subject to delivery delays and/or any factors outside of our control resulting in a later arrival than expected, still fall within the standard return guidelines.

If you are shipping a product over £75 in value, you should consider using a trackable shipping service to cover your item in the event that it is lost or damaged in transit.

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